Privacy Policy

Last Updated: November 2024

1. Introduction

Austin Mander ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website austinmander.com or engage with our consulting services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and job title
• Email address
• Phone number
• Company name and address
• Information provided in messages or consultation requests
• Professional information relevant to our services

Usage Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Pages visited and time spent
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our consulting services
• Respond to your inquiries and consultation requests
• Send you relevant information about our services
• Analyse website usage and improve user experience
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in our operations (under strict confidentiality agreements)
• In connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure data storage systems
• Regular security assessments
• Limited access to personal information
• Employee confidentiality agreements

6. Your Rights

Under GDPR and UK data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

8. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Client information: 7 years after last engagement
• Newsletter subscribers: Until unsubscribe
• Website analytics: 26 months
• Consultation inquiries: 2 years

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

14. Supervisory Authority

If you are located in the UK, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.