Terms of Service

Last Updated: November 2024

1. Agreement to Terms

By accessing or using the services provided by Austin Mander ("we," "our," or "us") through austinmander.com or engaging our consulting services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

2. Description of Services

Austin Mander provides AI consulting services, including but not limited to:

• Strategic AI consulting and advisory services
• Change Radar platform implementation and support
• AI transformation planning and execution
• Training and educational resources
• Custom AI solution development

3. Use of Website and Services

Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful or malicious code
• Attempt unauthorised access to our systems
• Interfere with the proper functioning of our services
• Misrepresent your identity or affiliation

4. Intellectual Property Rights

All content, features, and functionality on our website and in our services, including but not limited to text, graphics, logos, and software, are the exclusive property of Austin Mander and are protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

5. Consulting Services Terms

Engagement

Specific terms for consulting engagements will be outlined in separate agreements or statements of work. These Terms serve as a foundation for all engagements unless explicitly superseded.

Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of engagement. This obligation survives termination of services.

Payment Terms

Payment terms, including fees, invoicing, and payment schedules, will be specified in individual service agreements. Late payments may incur interest charges as specified in the agreement.

6. Disclaimers and Warranties

Our services are provided "as is" without any warranties, express or implied. We do not guarantee:

• Specific business outcomes or results
• Uninterrupted or error-free service
• Accuracy or completeness of information
• Fitness for a particular purpose

Consulting advice is based on our professional judgment and experience but does not guarantee specific outcomes.

7. Limitation of Liability

To the maximum extent permitted by law, Austin Mander shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from these Terms or our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

8. Indemnification

You agree to indemnify and hold harmless Austin Mander, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

9. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such processing.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third parties. Your use of third-party services is at your own risk.

11. Termination

We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these Terms.

Upon termination, your right to use our services will cease immediately. Provisions relating to intellectual property, confidentiality, and limitation of liability shall survive termination.

12. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, or labour disputes.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with any specific service agreements and our Privacy Policy, constitute the entire agreement between you and Austin Mander regarding the use of our services.

16. Modifications

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

17. Contact Information

For questions about these Terms of Service, please contact us at: